Returns & Exchanges
We cannot guarantee that your order can be canceled or altered after it has been placed. You may contact us to see if you order has been processed or shipped.
We allow returns and exchanges for new and unworn or unused products within thirty (30) days of the shipment date. If you wish to make an exchange, we gladly cover return shipping to you. Shoot us an email to let us know your package is on its way back to us. Include a note in your package that tells us what you’d like to exchange your product for and the reason for exchange.
If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within ten (10) business days after its arrival. Shipments that arrive in damaged condition will be refunded only after the damaged merchandise has been returned.
SEND RETURNS AND EXCHANGES TO:
San Jose Spiders
3521 Randolph Ave
Oakland CA 94602
Please email firstname.lastname@example.org